If you have any questions, issues, or feedback about the TrainIQ app, we’re here to help.
Our team actively monitors this page and will update it with support details, updates, and contact info.
Subscription Issues
If your Pro access isn’t unlocking, try restarting the app or checking your App Store subscription status.
You must be signed in with the Apple ID that made the purchase.
Scanning Not Working
Make sure you’ve allowed camera access in your iPhone’s Settings → TrainIQ → Enable “Camera”.
If you still have issues, try restarting the app.
Missing GPT Responses
A weak network or expired session may interrupt AI replies. Refresh the app and try again.
Q: How do I cancel my subscription?
A: You can manage or cancel your subscription anytime from your Apple ID → Subscriptions.
Q: I got charged but didn’t mean to. Can I get a refund?
A: Apple handles all App Store billing — please request a refund directly through your Apple purchase history.
Q: Does TrainIQ offer medical advice?
A: No. TrainIQ is not a medical app and does not provide diagnoses, treatment, or health advice. Consult a professional before starting any fitness program.
If you need direct help or want to report a bug, you can email: